Terms and Conditions (General Terms and Conditions)
Terms and Conditions (General Terms and Conditions)
1. General Provisions
1.1 Scope of Application
These General Terms and Conditions (hereinafter: GTC) apply to all contracts for deliveries and other services with a company of the Bringhen Group (hereinafter: BRINGHEN). These GTC are listed on our website as well as in various catalogs and brochures and may be requested in writing at any time. Consequently, they are deemed to be known and accepted without reservation upon the opening of an account, placing an order, concluding a contract, or taking possession of the goods. Other agreements, including other general terms and conditions, are only legally effective if they are recognized in writing by BRINGHEN as part of the contract.
1.2 Severability Clause
Should individual provisions of these Terms and Conditions be ineffective, invalid, or become void, the validity and effectiveness of the remaining provisions shall remain unaffected. In such a case, the invalid provision shall be reinterpreted or supplemented in such a way that the intended purpose of the provision is achieved as far as possible.
1.3 Changes to the Terms and Conditions
BRINGHEN reserves the right to change the Terms and Conditions at any time and without prior notice. The most current (valid) version can be found at www.bringhen.ch. A written version may be obtained from BRINGHEN.
2. Offers and Validity Period
2.1 Offers
The presentation of products and listing of the product range in the printed or digital catalog or in the Bringhen Group’s online shop is non-binding and does not constitute a legally binding offer or a guarantee. BRINGHEN is only bound by offers that are personally addressed to our customers.
The offers and prices apply geographically to Switzerland. Individual agreements may be concluded at any time.
The product range may be changed at any time without prior notice. The company is not obligated to keep all items listed on websites, in catalogs, brochures, exhibitions, etc., in stock.
2.2 Validity Period
Our offers are valid for a maximum of three months.
3. Prices and Validity Period
3.1 General
All prices listed in catalogs, lists, offers, order confirmations, and the online shop are non-binding recommended retail prices in Swiss francs, excluding value-added tax and additional costs (as per Section 4 of the General Terms and Conditions), unless expressly stated otherwise in writing. In addition to these prices, packaging costs, transportation costs, and installation costs for fittings and valves, as well as any small-quantity surcharges and rush delivery fees, shall apply where applicable. BRINGHEN reserves the right to change the stated prices at any time and without prior notice. In particular, exceptional price surcharges in the raw materials sector may lead to corresponding adjustments at any time, both in quotations and in order confirmations.
For products not approved by SSIGE / SVGW that do not comply with Swiss standards, we assume no liability in connection with the installation and use of these items.
3.2 Quotations
Unless expressly stated or agreed otherwise in writing, our quotations remain valid for three months from the date of issuance. We reserve the right to adjust prices due to extraordinary price fluctuations in the raw materials markets.
3.3 Prices for Online Orders
The prices applied to online orders are valid and binding. They cannot be challenged at a later date, even if prices have increased or decreased in the meantime.
3.4 Order Confirmations
The prices listed in the order confirmations are final, provided that the goods are purchased within six months of the order confirmation (but no later than March 31 of the following year) and unless otherwise expressly agreed in writing. Thereafter, the new non-binding recommended retail prices excluding VAT and additional costs (in accordance with Section 4 of the General Terms and Conditions) shall apply. We reserve the right to adjust prices due to extraordinary price fluctuations in the raw materials markets.
4. Additional Costs
4.1 Storage and Handling Costs
In the event of a delay in the agreed delivery date of goods held in stock by BRINGHEN for delivery, for which BRINGHEN is not at fault (e.g., delays on the customer’s part), storage costs will be invoiced starting from the 11th business day following the delivery delay. Storage and handling costs amount to 1% per month of the recommended retail price (excluding VAT) of the goods held in stock for the customer.
4.2 Transportation Costs
The applicable transportation costs are listed in the order confirmation.
4.3 Additional Costs
Any costs for installation, packaging, pallets, unloading, etc., are not included in our prices and will be charged according to the applicable rate upon invoicing. We reserve the right to adjust prices due to extraordinary price fluctuations in the raw materials markets.
5. Terms and Conditions
The terms and conditions (discounts) granted in quotations and order confirmations apply exclusively to the items listed in the quotations and order confirmations. Any change to the selected items results in the automatic application of the daily prices based on the pricing structure listed in the quotation and the base terms and conditions of the newly selected items.
6. Formation of the Contract
6.1 General
Our quotes and the prices stated therein are subject to change. A contract is only formed upon order confirmation by BRINGHEN or upon delivery of the goods.
Subsequent changes or cancellations of orders are generally excluded. The decision regarding this lies solely at the discretion of BRINGHEN.
6.2 Ordering in the Online Store
By clicking the “Buy” button in the online store, the customer places a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order is provided via an automated email. This confirmation is intended solely to inform the customer that their order has been received by BRINGHEN. The definitive terms of the contract and its scope are determined by the actual delivery, including in the event of advance payment by the customer, which may also result from the debiting of an amount from the credit card account provided by the customer. In particular, the availability or deliverability of the products by the supplier (wholesaler, manufacturer, importer, etc.) remains subject to change.
7. Delivery and Unloading
7.1 Delivery Date
BRINGHEN makes every effort to meet delivery dates. Delivery dates are provided to the best of our knowledge and based on planned availability. However, unless expressly stated otherwise in writing, the indication of a delivery date is without guarantee and should be considered only as a guideline. Failure to meet deadlines does not entitle the customer to withdraw from the contract or to claim compensation from BRINGHEN.
In particular, force majeure, strikes, suspension of operations, production restrictions, damage to production facilities, delayed or non-delivery by a supplier, operational or traffic disruptions, or similar unforeseen events beyond BRINGHEN’s control release BRINGHEN from the obligation to fulfill concluded contracts within the agreed delivery period or even from their full fulfillment in the event of impossibility of delivery. In such cases, the customer is entitled to a refund of any payment made (including in the event that the purchase price was charged to the credit card account provided by the customer) for the undelivered products; further claims are excluded.
The agreed delivery periods apply from the conclusion of the contract, but at the earliest after receipt of all information required from the customer.
If delivery on call has been agreed, the customer is obligated to call off the goods within the agreed period/deadline; unless a specific period/deadline has been set, this shall be no longer than six months from the conclusion of the contract. Upon expiration of this period, the company is entitled to demand immediate performance of the contract. If price increases are implemented by BRINGHEN’s suppliers prior to the call-off of the delivery or a partial delivery, these will be passed on for the deliveries or partial deliveries not yet called off.
7.2 Place of Delivery and Unloading
Delivery shall be made to the address specified in the quotation, order confirmation, or by the customer, provided it is accessible by delivery truck. BRINGHEN assumes the transport risk and handles the unloading. Upon unloading, the goods shall be placed on the ground next to the vehicle. Transport and the transport risk from the unloading point to the point of use are the responsibility of the customer and shall be at the purchaser’s risk.
Upon unloading of goods, the recipient must provide the necessary assistance. If the delivery has been notified but the customer or a person authorized by the customer is not present at the time of delivery, the goods shall be deemed to have been properly handed over and accepted by the customer upon unloading. BRINGHEN disclaims any liability for damage to the goods occurring after unloading.
7.3 Transport Damage
Any transport damage must be reported in writing to the BRINGHEN sales outlet responsible for delivery within 48 hours of receipt of the goods.
7.4 Orders in the Online Store
Goods offered in the online store are shipped via a partner. Risk passes to the customer as soon as the carrier delivers the shipment to the customer or unloads it at the customer’s location.
7.5 Partial Deliveries
BRINGHEN expressly reserves the right to make the delivery in partial shipments.
8. Warranty for Defects in the Goods
8.1 Defects
Minor deviations in dimensions, surface finish, size, and color that are customary in the trade or due to manufacturing processes, and generally any differences that do not deviate from applicable standards, are not considered defects provided that the delivered goods are fit for their intended use. This also applies in the event that the ordered goods do not correspond to the customer’s personal taste or visual expectations.
There are also no defects in the following cases: failure to observe recognized rules of the construction industry; improper handling, use, installation, or storage; violations of technical instructions or assembly and maintenance instructions; violations of construction or other regulations of our suppliers or manufacturers; natural wear and tear or excessive strain; damage or changes in material or color resulting from the use of unsuitable cleaning agents. All information provided in this regard in catalogs, lists, dimension sketches, quotations, and order confirmations is therefore to be understood as approximate and is not binding on BRINGHEN. All technical data and information regarding the scope of delivery are manufacturer specifications. No warranty is provided in this regard; that is, BRINGHEN shall not be liable for any damages that may result from deviations.
8.2 Notification of Defects
The customer, a person authorized by the customer, or the installer must inspect the goods immediately upon delivery to ensure they are complete, correct, and free of defects.
Obvious defects must be reported to BRINGHEN in writing within 60 days of delivery.
Hidden defects that were not detectable during the usual inspection must be reported in writing within 60 days of their discovery.
Any shortening of these complaint periods is invalid.
Notifications of defects must be precisely described. Goods subject to complaint may under no circumstances be installed or reused; otherwise, they shall be deemed accepted.
BRINGHEN acts as a wholesaler and is not an installer or contractor. Responsibility for proper installation, connection, and intended use lies exclusively with the buyer or installer.
BRINGHEN does not perform on-site repairs.
In the case of justified defects, BRINGHEN may, at its sole discretion:
• replace the defective goods,
• reduce the purchase price (price reduction), or
• cancel the purchase (rescission).
There is no further liability or obligation to repair.
8.3 Effect
In the event of justified complaints and warranty claims, BRINGHEN is entitled, at its own discretion, to replace the defective goods at its own expense, repair them, grant a price reduction, or rescind the purchase.
For building materials that are incorporated into a permanent structure, there is no claim for rectification by BRINGHEN; the statutory warranty rights pursuant to Art. 201 and 210 of the Swiss Code of Obligations (OR) apply.
BRINGHEN provides the same warranty for repaired or replaced goods as for the original goods. Replaced or returned parts become the property of BRINGHEN.
Further claims, in particular for compensation for damages not incurred to the delivered goods themselves, are excluded to the extent permitted by law.
Notifications of defects and warranty claims do not release the customer from the obligation to pay on time.
8.4 Installation
The customer is responsible for the proper and compliant use of the goods. Installations involving the water supply system must always be carried out by a qualified plumbing professional in accordance with the SVGW guidelines (www.svgw.ch), the wastewater regulations per SN 59200 (www.qplus.ch), and local regulations. Electrical work must be performed by a qualified electrician in compliance with SN/CEN standards and local regulations (www.electrosuisse.ch, www.esti.ch). BRINGHEN disclaims any liability in this regard.
8.5 Statute of Limitations
For defects in building materials that are integrated into a permanent structure in accordance with their intended use, the statute of limitations is five years from delivery of the goods (Art. 210 para. 2 CO, as amended).
For all other movable property, the statutory limitation periods under the Swiss Code of Obligations apply.
8.6 Transitional Provision
These warranty provisions take into account the revision of the Swiss Code of Obligations (Warranty Law) pursuant to the Federal Act of January 1, 2026. For contracts concluded prior to this date, the previous provisions apply.
9. Exchanges and Returns
Returns that are not due to incorrect deliveries require the prior written consent of BRINGHEN and are made at the customer’s expense and risk. Unless otherwise agreed in writing, the customer will be charged 20% of the invoice amount of the returned goods for administrative costs. Goods returned without consent will be returned to the sender and are deemed not to have been accepted.
To ensure the efficient processing and handling of product returns, the following regulations apply:
9.1 Requirements for Product Returns
All requests for returns must be submitted in writing to the sales office at the BRINGHEN location that made the delivery. The order number, the item, the article numbers, and the quantity of each item must be provided to allow for precise clarification and approval of the return of the delivered goods. The goods must be returned in their original packaging, accompanied by a detailed description of the defect(s) and the proof of purchase.
Goods that are not in their original packaging or are no longer in their original packaging, as well as incomplete, already assembled/installed, or damaged goods, will not be accepted for return.
9.2 Return Criteria and Compensation
If the return of goods is due to an error on the part of BRINGHEN, the customer will be credited 100% of the value of the goods. If the return of goods is due to an error on the part of the customer, the following applies to the credit:
Current BRINGHEN stock: Processing fee of 20% of the value of the goods
Consignment goods: Variable deduction (at least 20% of the value of the goods); additionally, we will clarify with the third-party supplier/manufacturer whether a return is possible and what the deduction amount is.
In the following cases, a credit note is excluded despite the return of goods:
Items rejected by BRINGHEN during downgrading (inspection)
Custom-made items with no resale value
In cases where no credit note is issued despite the return of goods, the customer in question will be informed in writing, specifying a deadline by which the goods will be held in stock at BRINGHEN. Any disposal of the goods may result in disposal costs, which will be passed on to the customer.
9.3 Return Process
To ensure timely processing of returns with a credit note, a pickup order will be created. Items approved for return must be made available at the agreed location, in their original packaging, and clearly labeled.
9.4 Online Orders
Orders placed via the online shop will not be accepted for return, unless the delivery was incorrect on the part of BRINGHEN. We reserve the right to make exceptions on a case-by-case basis.
10. Terms of Payment
10.1 General
The payment term is generally 30 days net from the invoice date. Failure to meet payment deadlines results in the agreed terms becoming void without prior warning. Unauthorized cash discount deductions will be charged retroactively. If a cash discount has been agreed upon, it may only be applied after credit notes have been deducted. If legal action must be taken to enforce payment, an administrative fee will be charged.
If the payment deadline is exceeded, the customer shall be in default without a separate notice of default. BRINGHEN is entitled to charge default interest at a rate of at least 5% per annum. Customers who have exhausted their credit limit or who are more than one month in arrears with their payments may be blocked from further credit-based deliveries with immediate effect and without separate notice. In the event of a payment delay by the customer, BRINGHEN is entitled, without further notice, to suspend all further deliveries in whole or in part until the claims have been settled or secured. All consequences resulting from such a suspension of deliveries shall be borne exclusively by the customer. BRINGHEN reserves the right to take back the sold goods in the event of late payments.
10.2 Online Orders
All orders placed through the online shop are processed via credit card, PostFinance, or prepayment. To this end, the customer must provide the necessary details on the order form in the online shop. The charge will be processed upon successful completion of the order process, after the purchase confirmation has been sent to the customer. BRINGHEN will begin shipping the ordered product as soon as the customer’s credit card company has authorized the use of their credit card to pay for the ordered products and services. If the credit card company does not grant authorization, the customer will be notified by BRINGHEN.
10.3 Debt Collection / Credit Check
BRINGHEN is entitled to charge reminder fees of up to CHF 30.– per reminder. The outstanding invoice amount, plus any reminder fees and interest, may be transferred or assigned to Intrum Justitia AG for the purpose of debt collection. Furthermore, the customer is obligated to reimburse all costs incurred by BRINGHEN or Intrum Justitia AG as a result of the delay in payment.
BRINGHEN reserves the right to conduct credit checks on the customer and may forward customer data to Intrum Justitia AG for this purpose. BRINGHEN may exclude certain payment methods generally or for individual customers without further justification.
11. Retention of Title
The delivered goods remain the property of BRINGHEN until they have been paid for in full. However, the customer may resell the goods in the ordinary course of business. The customer’s claims arising from the resale of the goods subject to retention of title are deemed to have been assigned to BRINGHEN without further action. To the extent that further measures (e.g., registration or written individual assignments) are required for the legally valid establishment of the retention of title or for the assignment of claims, the customer undertakes to BRINGHEN to fulfill the necessary measures, if required, upon first request. BRINGHEN is entitled to enter the retention of title in the retention of title register at the customer’s respective place of business in accordance with Art. 715 of the Swiss Civil Code until the purchase price and all expenses incurred by BRINGHEN have been paid in full. The customer acknowledges and accepts that, in the case of installed goods (assembled kitchens, countertop-mounted sinks, etc.), BRINGHEN reserves the right, in the event of late payment, to have a construction lien registered on all goods delivered under this order.
12. Right of Withdrawal
Changes in the customer’s circumstances, such as late payment, payment difficulties, suspension of payments, changes in ownership, death, as well as the initiation of debt collection proceedings, litigation, etc., entitle BRINGHEN to immediately withdraw from any delivery obligations. Any credits owed by BRINGHEN become immediately due for payment in such cases.
13. Data Protection
The data necessary for business transactions will be stored and, as part of order processing, forwarded as needed to companies commissioned with transportation and invoicing. All personal data will be treated confidentially.
Our privacy policy, containing detailed information about the handling of your personal data, its protection, and your rights in this regard, can be found on our website www.bringhen.ch.
14. Place of Performance, Jurisdiction, Applicable Law
The place of performance is the registered office of BRINGHEN (Visp, Switzerland). For all disputes that may arise from the contract or these General Terms and Conditions, the registered office of BRINGHEN in Visp shall be the place of jurisdiction. However, BRINGHEN is free to choose the customer’s registered office or place of residence as the place of jurisdiction.
The contract and these General Terms and Conditions are governed by Swiss law, with the express exclusion of international treaty provisions, in particular the Vienna Sales Convention.
Visp, November 10, 2025.
1.1 Scope of Application
These General Terms and Conditions (hereinafter: GTC) apply to all contracts for deliveries and other services with a company of the Bringhen Group (hereinafter: BRINGHEN). These GTC are listed on our website as well as in various catalogs and brochures and may be requested in writing at any time. Consequently, they are deemed to be known and accepted without reservation upon the opening of an account, placing an order, concluding a contract, or taking possession of the goods. Other agreements, including other general terms and conditions, are only legally effective if they are recognized in writing by BRINGHEN as part of the contract.
1.2 Severability Clause
Should individual provisions of these Terms and Conditions be ineffective, invalid, or become void, the validity and effectiveness of the remaining provisions shall remain unaffected. In such a case, the invalid provision shall be reinterpreted or supplemented in such a way that the intended purpose of the provision is achieved as far as possible.
1.3 Changes to the Terms and Conditions
BRINGHEN reserves the right to change the Terms and Conditions at any time and without prior notice. The most current (valid) version can be found at www.bringhen.ch. A written version may be obtained from BRINGHEN.
2. Offers and Validity Period
2.1 Offers
The presentation of products and listing of the product range in the printed or digital catalog or in the Bringhen Group’s online shop is non-binding and does not constitute a legally binding offer or a guarantee. BRINGHEN is only bound by offers that are personally addressed to our customers.
The offers and prices apply geographically to Switzerland. Individual agreements may be concluded at any time.
The product range may be changed at any time without prior notice. The company is not obligated to keep all items listed on websites, in catalogs, brochures, exhibitions, etc., in stock.
2.2 Validity Period
Our offers are valid for a maximum of three months.
3. Prices and Validity Period
3.1 General
All prices listed in catalogs, lists, offers, order confirmations, and the online shop are non-binding recommended retail prices in Swiss francs, excluding value-added tax and additional costs (as per Section 4 of the General Terms and Conditions), unless expressly stated otherwise in writing. In addition to these prices, packaging costs, transportation costs, and installation costs for fittings and valves, as well as any small-quantity surcharges and rush delivery fees, shall apply where applicable. BRINGHEN reserves the right to change the stated prices at any time and without prior notice. In particular, exceptional price surcharges in the raw materials sector may lead to corresponding adjustments at any time, both in quotations and in order confirmations.
For products not approved by SSIGE / SVGW that do not comply with Swiss standards, we assume no liability in connection with the installation and use of these items.
3.2 Quotations
Unless expressly stated or agreed otherwise in writing, our quotations remain valid for three months from the date of issuance. We reserve the right to adjust prices due to extraordinary price fluctuations in the raw materials markets.
3.3 Prices for Online Orders
The prices applied to online orders are valid and binding. They cannot be challenged at a later date, even if prices have increased or decreased in the meantime.
3.4 Order Confirmations
The prices listed in the order confirmations are final, provided that the goods are purchased within six months of the order confirmation (but no later than March 31 of the following year) and unless otherwise expressly agreed in writing. Thereafter, the new non-binding recommended retail prices excluding VAT and additional costs (in accordance with Section 4 of the General Terms and Conditions) shall apply. We reserve the right to adjust prices due to extraordinary price fluctuations in the raw materials markets.
4. Additional Costs
4.1 Storage and Handling Costs
In the event of a delay in the agreed delivery date of goods held in stock by BRINGHEN for delivery, for which BRINGHEN is not at fault (e.g., delays on the customer’s part), storage costs will be invoiced starting from the 11th business day following the delivery delay. Storage and handling costs amount to 1% per month of the recommended retail price (excluding VAT) of the goods held in stock for the customer.
4.2 Transportation Costs
The applicable transportation costs are listed in the order confirmation.
4.3 Additional Costs
Any costs for installation, packaging, pallets, unloading, etc., are not included in our prices and will be charged according to the applicable rate upon invoicing. We reserve the right to adjust prices due to extraordinary price fluctuations in the raw materials markets.
5. Terms and Conditions
The terms and conditions (discounts) granted in quotations and order confirmations apply exclusively to the items listed in the quotations and order confirmations. Any change to the selected items results in the automatic application of the daily prices based on the pricing structure listed in the quotation and the base terms and conditions of the newly selected items.
6. Formation of the Contract
6.1 General
Our quotes and the prices stated therein are subject to change. A contract is only formed upon order confirmation by BRINGHEN or upon delivery of the goods.
Subsequent changes or cancellations of orders are generally excluded. The decision regarding this lies solely at the discretion of BRINGHEN.
6.2 Ordering in the Online Store
By clicking the “Buy” button in the online store, the customer places a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order is provided via an automated email. This confirmation is intended solely to inform the customer that their order has been received by BRINGHEN. The definitive terms of the contract and its scope are determined by the actual delivery, including in the event of advance payment by the customer, which may also result from the debiting of an amount from the credit card account provided by the customer. In particular, the availability or deliverability of the products by the supplier (wholesaler, manufacturer, importer, etc.) remains subject to change.
7. Delivery and Unloading
7.1 Delivery Date
BRINGHEN makes every effort to meet delivery dates. Delivery dates are provided to the best of our knowledge and based on planned availability. However, unless expressly stated otherwise in writing, the indication of a delivery date is without guarantee and should be considered only as a guideline. Failure to meet deadlines does not entitle the customer to withdraw from the contract or to claim compensation from BRINGHEN.
In particular, force majeure, strikes, suspension of operations, production restrictions, damage to production facilities, delayed or non-delivery by a supplier, operational or traffic disruptions, or similar unforeseen events beyond BRINGHEN’s control release BRINGHEN from the obligation to fulfill concluded contracts within the agreed delivery period or even from their full fulfillment in the event of impossibility of delivery. In such cases, the customer is entitled to a refund of any payment made (including in the event that the purchase price was charged to the credit card account provided by the customer) for the undelivered products; further claims are excluded.
The agreed delivery periods apply from the conclusion of the contract, but at the earliest after receipt of all information required from the customer.
If delivery on call has been agreed, the customer is obligated to call off the goods within the agreed period/deadline; unless a specific period/deadline has been set, this shall be no longer than six months from the conclusion of the contract. Upon expiration of this period, the company is entitled to demand immediate performance of the contract. If price increases are implemented by BRINGHEN’s suppliers prior to the call-off of the delivery or a partial delivery, these will be passed on for the deliveries or partial deliveries not yet called off.
7.2 Place of Delivery and Unloading
Delivery shall be made to the address specified in the quotation, order confirmation, or by the customer, provided it is accessible by delivery truck. BRINGHEN assumes the transport risk and handles the unloading. Upon unloading, the goods shall be placed on the ground next to the vehicle. Transport and the transport risk from the unloading point to the point of use are the responsibility of the customer and shall be at the purchaser’s risk.
Upon unloading of goods, the recipient must provide the necessary assistance. If the delivery has been notified but the customer or a person authorized by the customer is not present at the time of delivery, the goods shall be deemed to have been properly handed over and accepted by the customer upon unloading. BRINGHEN disclaims any liability for damage to the goods occurring after unloading.
7.3 Transport Damage
Any transport damage must be reported in writing to the BRINGHEN sales outlet responsible for delivery within 48 hours of receipt of the goods.
7.4 Orders in the Online Store
Goods offered in the online store are shipped via a partner. Risk passes to the customer as soon as the carrier delivers the shipment to the customer or unloads it at the customer’s location.
7.5 Partial Deliveries
BRINGHEN expressly reserves the right to make the delivery in partial shipments.
8. Warranty for Defects in the Goods
8.1 Defects
Minor deviations in dimensions, surface finish, size, and color that are customary in the trade or due to manufacturing processes, and generally any differences that do not deviate from applicable standards, are not considered defects provided that the delivered goods are fit for their intended use. This also applies in the event that the ordered goods do not correspond to the customer’s personal taste or visual expectations.
There are also no defects in the following cases: failure to observe recognized rules of the construction industry; improper handling, use, installation, or storage; violations of technical instructions or assembly and maintenance instructions; violations of construction or other regulations of our suppliers or manufacturers; natural wear and tear or excessive strain; damage or changes in material or color resulting from the use of unsuitable cleaning agents. All information provided in this regard in catalogs, lists, dimension sketches, quotations, and order confirmations is therefore to be understood as approximate and is not binding on BRINGHEN. All technical data and information regarding the scope of delivery are manufacturer specifications. No warranty is provided in this regard; that is, BRINGHEN shall not be liable for any damages that may result from deviations.
8.2 Notification of Defects
The customer, a person authorized by the customer, or the installer must inspect the goods immediately upon delivery to ensure they are complete, correct, and free of defects.
Obvious defects must be reported to BRINGHEN in writing within 60 days of delivery.
Hidden defects that were not detectable during the usual inspection must be reported in writing within 60 days of their discovery.
Any shortening of these complaint periods is invalid.
Notifications of defects must be precisely described. Goods subject to complaint may under no circumstances be installed or reused; otherwise, they shall be deemed accepted.
BRINGHEN acts as a wholesaler and is not an installer or contractor. Responsibility for proper installation, connection, and intended use lies exclusively with the buyer or installer.
BRINGHEN does not perform on-site repairs.
In the case of justified defects, BRINGHEN may, at its sole discretion:
• replace the defective goods,
• reduce the purchase price (price reduction), or
• cancel the purchase (rescission).
There is no further liability or obligation to repair.
8.3 Effect
In the event of justified complaints and warranty claims, BRINGHEN is entitled, at its own discretion, to replace the defective goods at its own expense, repair them, grant a price reduction, or rescind the purchase.
For building materials that are incorporated into a permanent structure, there is no claim for rectification by BRINGHEN; the statutory warranty rights pursuant to Art. 201 and 210 of the Swiss Code of Obligations (OR) apply.
BRINGHEN provides the same warranty for repaired or replaced goods as for the original goods. Replaced or returned parts become the property of BRINGHEN.
Further claims, in particular for compensation for damages not incurred to the delivered goods themselves, are excluded to the extent permitted by law.
Notifications of defects and warranty claims do not release the customer from the obligation to pay on time.
8.4 Installation
The customer is responsible for the proper and compliant use of the goods. Installations involving the water supply system must always be carried out by a qualified plumbing professional in accordance with the SVGW guidelines (www.svgw.ch), the wastewater regulations per SN 59200 (www.qplus.ch), and local regulations. Electrical work must be performed by a qualified electrician in compliance with SN/CEN standards and local regulations (www.electrosuisse.ch, www.esti.ch). BRINGHEN disclaims any liability in this regard.
8.5 Statute of Limitations
For defects in building materials that are integrated into a permanent structure in accordance with their intended use, the statute of limitations is five years from delivery of the goods (Art. 210 para. 2 CO, as amended).
For all other movable property, the statutory limitation periods under the Swiss Code of Obligations apply.
8.6 Transitional Provision
These warranty provisions take into account the revision of the Swiss Code of Obligations (Warranty Law) pursuant to the Federal Act of January 1, 2026. For contracts concluded prior to this date, the previous provisions apply.
9. Exchanges and Returns
Returns that are not due to incorrect deliveries require the prior written consent of BRINGHEN and are made at the customer’s expense and risk. Unless otherwise agreed in writing, the customer will be charged 20% of the invoice amount of the returned goods for administrative costs. Goods returned without consent will be returned to the sender and are deemed not to have been accepted.
To ensure the efficient processing and handling of product returns, the following regulations apply:
9.1 Requirements for Product Returns
All requests for returns must be submitted in writing to the sales office at the BRINGHEN location that made the delivery. The order number, the item, the article numbers, and the quantity of each item must be provided to allow for precise clarification and approval of the return of the delivered goods. The goods must be returned in their original packaging, accompanied by a detailed description of the defect(s) and the proof of purchase.
Goods that are not in their original packaging or are no longer in their original packaging, as well as incomplete, already assembled/installed, or damaged goods, will not be accepted for return.
9.2 Return Criteria and Compensation
If the return of goods is due to an error on the part of BRINGHEN, the customer will be credited 100% of the value of the goods. If the return of goods is due to an error on the part of the customer, the following applies to the credit:
Current BRINGHEN stock: Processing fee of 20% of the value of the goods
Consignment goods: Variable deduction (at least 20% of the value of the goods); additionally, we will clarify with the third-party supplier/manufacturer whether a return is possible and what the deduction amount is.
In the following cases, a credit note is excluded despite the return of goods:
Items rejected by BRINGHEN during downgrading (inspection)
Custom-made items with no resale value
In cases where no credit note is issued despite the return of goods, the customer in question will be informed in writing, specifying a deadline by which the goods will be held in stock at BRINGHEN. Any disposal of the goods may result in disposal costs, which will be passed on to the customer.
9.3 Return Process
To ensure timely processing of returns with a credit note, a pickup order will be created. Items approved for return must be made available at the agreed location, in their original packaging, and clearly labeled.
9.4 Online Orders
Orders placed via the online shop will not be accepted for return, unless the delivery was incorrect on the part of BRINGHEN. We reserve the right to make exceptions on a case-by-case basis.
10. Terms of Payment
10.1 General
The payment term is generally 30 days net from the invoice date. Failure to meet payment deadlines results in the agreed terms becoming void without prior warning. Unauthorized cash discount deductions will be charged retroactively. If a cash discount has been agreed upon, it may only be applied after credit notes have been deducted. If legal action must be taken to enforce payment, an administrative fee will be charged.
If the payment deadline is exceeded, the customer shall be in default without a separate notice of default. BRINGHEN is entitled to charge default interest at a rate of at least 5% per annum. Customers who have exhausted their credit limit or who are more than one month in arrears with their payments may be blocked from further credit-based deliveries with immediate effect and without separate notice. In the event of a payment delay by the customer, BRINGHEN is entitled, without further notice, to suspend all further deliveries in whole or in part until the claims have been settled or secured. All consequences resulting from such a suspension of deliveries shall be borne exclusively by the customer. BRINGHEN reserves the right to take back the sold goods in the event of late payments.
10.2 Online Orders
All orders placed through the online shop are processed via credit card, PostFinance, or prepayment. To this end, the customer must provide the necessary details on the order form in the online shop. The charge will be processed upon successful completion of the order process, after the purchase confirmation has been sent to the customer. BRINGHEN will begin shipping the ordered product as soon as the customer’s credit card company has authorized the use of their credit card to pay for the ordered products and services. If the credit card company does not grant authorization, the customer will be notified by BRINGHEN.
10.3 Debt Collection / Credit Check
BRINGHEN is entitled to charge reminder fees of up to CHF 30.– per reminder. The outstanding invoice amount, plus any reminder fees and interest, may be transferred or assigned to Intrum Justitia AG for the purpose of debt collection. Furthermore, the customer is obligated to reimburse all costs incurred by BRINGHEN or Intrum Justitia AG as a result of the delay in payment.
BRINGHEN reserves the right to conduct credit checks on the customer and may forward customer data to Intrum Justitia AG for this purpose. BRINGHEN may exclude certain payment methods generally or for individual customers without further justification.
11. Retention of Title
The delivered goods remain the property of BRINGHEN until they have been paid for in full. However, the customer may resell the goods in the ordinary course of business. The customer’s claims arising from the resale of the goods subject to retention of title are deemed to have been assigned to BRINGHEN without further action. To the extent that further measures (e.g., registration or written individual assignments) are required for the legally valid establishment of the retention of title or for the assignment of claims, the customer undertakes to BRINGHEN to fulfill the necessary measures, if required, upon first request. BRINGHEN is entitled to enter the retention of title in the retention of title register at the customer’s respective place of business in accordance with Art. 715 of the Swiss Civil Code until the purchase price and all expenses incurred by BRINGHEN have been paid in full. The customer acknowledges and accepts that, in the case of installed goods (assembled kitchens, countertop-mounted sinks, etc.), BRINGHEN reserves the right, in the event of late payment, to have a construction lien registered on all goods delivered under this order.
12. Right of Withdrawal
Changes in the customer’s circumstances, such as late payment, payment difficulties, suspension of payments, changes in ownership, death, as well as the initiation of debt collection proceedings, litigation, etc., entitle BRINGHEN to immediately withdraw from any delivery obligations. Any credits owed by BRINGHEN become immediately due for payment in such cases.
13. Data Protection
The data necessary for business transactions will be stored and, as part of order processing, forwarded as needed to companies commissioned with transportation and invoicing. All personal data will be treated confidentially.
Our privacy policy, containing detailed information about the handling of your personal data, its protection, and your rights in this regard, can be found on our website www.bringhen.ch.
14. Place of Performance, Jurisdiction, Applicable Law
The place of performance is the registered office of BRINGHEN (Visp, Switzerland). For all disputes that may arise from the contract or these General Terms and Conditions, the registered office of BRINGHEN in Visp shall be the place of jurisdiction. However, BRINGHEN is free to choose the customer’s registered office or place of residence as the place of jurisdiction.
The contract and these General Terms and Conditions are governed by Swiss law, with the express exclusion of international treaty provisions, in particular the Vienna Sales Convention.
Visp, November 10, 2025.
